Six-Part Process for Human Change

Humanising Your Digital Projects

It’s hard work changing humans. Most organisations find the human, softer skills needed to make digital change really work for the business the most intimidating and complex part of it all – and digital projects are failing by the bucketload because of this capability gap.

We have a six-part process to simplify the whole process of human change, executed by credible and experienced consultants who will help you change the collective mindset and skill sets of your employees, to help you achieve the successful and low risk digital transformation you’re looking for.

What You Can Expect In Each Phase

Of Your Epic Human Transformation Journey

Step One


Before we do anything, we’ll sit down and talk this through together. We believe that digital communication between businesses sometimes puts an unhelpful blockade between supplier and client. We value authentic, human relationships, and for that reason we believe it’s important to meet personally and build a real relationship with one another.

Just for clarity, no purchase orders or invoices exchange hands here. To get in touch about meeting with us personally, you can use the contact form button below, today.

Step Two

Starter Workshop

Are you experiencing the complexity of dealing with human beings in your digital projects but can’t quite grasp how to connect with or influence them? Do you see the light with human change and soft skills driving results in digital projects but know that your co-workers aren’t quite there yet?

This 1-Day Starter Workshop is popularly procured by leaders of digital change projects and programmes who recognise that human change management may be a key ingredient to overcoming resistance and achieving measurable results, and now want to explore it further and rally a team of stakeholders around that idea.

1-Day Workshop

Workshop Objectives:
At conclusion of this workshop, participants will be able to:

  • Realise the critical importance of leading and managing human change, and its relationship to the success of digital transformation projects;
  • Understand the return on investment and risk-mitigation value human change brings to your project;
  • Describe ways people react to change and understand that adapting to change is not technical but attitudinal and behavioural;
  • Avoid common humanistic pitfalls when implementing new digital technologies;
  • Draw from a high-level plan for human change in your specific organisation.

Your Investment:
£1995 + VAT

For a full guide to the content included in this workshop, download the PDF by clicking the image below.

Step Three


By this point you’ve decided to embark upon a human change journey to support your digital project. You have probably completed the 1-Day Starter Workshop, or you’ve decided to dive straight in. This is where Supplier Forms, Purchase Orders and Invoices change hands, and we’ll launch into discovery and planning for human change.

In Explore, we’ll help you build a strategy and craft a plan for your human change journey, embedding ourselves into your digital project as an important extension of your team. This phase is designed to help you define the scope and objectives of the change; understand people in the organisation who will drive the change; prioritise the groups who will be affected by the change; and identify the ways they’ll need to work differently. Examples of activities we’ll undertake together include:

  • Define Change Scope and Objectives
  • Change Impact Analysis
  • Skills Needs Analysis
  • Change Study to assess the change landscape
  • Change Management Plan
  • Change Leadership Plan
  • Identifying and committing to key change behaviours
  • Stakeholder Engagement Plan
  • Champions Plan
  • Communications Plan
  • Training Plan
  • Measurement Plan
  • Reinforcement Plan

Step Four


Fully aligned with your technical deployment activities and plans, the Transform phase delivers the plans you created during the Explore phase, and includes all activities up to the digital service launch. All affected users should be trained and as capable as possible with their specific new ways of working prior to the launch.

These are typically flexible in nature, require a lot of stakeholder coaching, and require adaptation as projects move into full flow.

  • Delivery of Change Management Plan
  • Delivery of Change Leadership Plan
  • Delivery of Stakeholder Engagement Plan
  • Champions Program Activities
  • Delivery of Communications Activities
  • Delivery of Skills & Development Activities
  • Coaching Leaders and Role Modelling Change

Step Five


Real change takes time. Continuing focus on change implementation, management, and monitoring, the Anchor phase looks at how you can sustain and reinforce the change. This is critical for reinforcing the behaviours, activities and effort for your change and embedding it into the culture of the organisation, sustainably. Examples of activities in this phase include:

  • Focus groups, feedback loops
  • Rewarding and recognising behaviours and efforts
  • Success stories built and communicated
  • Follow-up lunch & learn sessions
  • Engaging with and reporting to Senior Management
  • Measurements of Success
  • Reinforcement Activities
  • Corrective Measures

Step Six


It’s quite reasonable that you wouldn’t want to rely upon a supplier forever and many of our clients are seeking help not just with expert delivery of a change process, but also with a quality handover and upskilling process to build an internal capability for human change.

We’ll provision you with an online toolkit, including all project materials and supportive assets in a secure digital environment, to exist beyond the life of the project. We will also train and support you beyond the life of the change process as you ramp up to becoming fully human change ready.

At first I thought I was attending just another set of workshops or more change training, but afterwards I realised that Katapult probably accelerated us by six months in just one day.

Guiding You Through Change

Change Strategy | Navigating Change | Leading Change | Business Storytelling

In both research and practice, it is repeatedly found that digital transformations stand the best chance of success when they focus on the human aspects of transformation. With 20 years of specialism behind us, we’ll simplify the human stuff and support you through the journey in all of the four critical human areas:

Meet Your Guides…