Whatever transformation journey your organization is on, or are planning to set off on, don’t get tempted to jump to solutions too fast.
There are many exciting digital/AI solutions and tools out there, but they are not the goal in themselves, they are vehicles for the overall big goal – what we are trying to achieve. Maybe you want to set yourself up for fast growth through acquisitions, or you want to deliver better customer experience or something else.
Whatever it is, make sure everyone is very clear on that BIG goal and THEN start planning what that means with regards to investments into solutions, and a focus on culture, leadership and ways of working – so that you ensure you are ideally set up to achieve that goal. Strategically, intentionally and practically.